Refund and Returns Policy
Overview
At University Electronics, customer satisfaction is our top priority. We understand that sometimes things don’t go as expected. That’s why we offer a fair and transparent Returns and Refund Policy to ensure your peace of mind when shopping with us.
🧾 Eligibility for Returns
You may return a product if:
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It is defective, damaged, or not functioning properly.
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You received the wrong product.
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The item is unused, in its original condition, and with original packaging.
Return requests must be initiated within 7 days of receiving your order.
🚫 Non-Returnable Items
We do not accept returns on:
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Items damaged due to mishandling or incorrect usage by the customer.
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Opened or soldered components, such as ICs, modules, or PCBs.
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Software, documentation, and digital products.
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Customized or special-order items.
🔄 Return Process
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Contact us via WhatsApp or email with your order number and a photo/video of the issue.
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Our team will review your request within 1-2 business days.
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If approved, return the item via courier to our address.
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Once we receive and inspect the returned product, we’ll process a refund or replacement.
💵 Refund Policy
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Approved refunds will be issued within 3–7 working days via your original payment method or as a store credit.
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Shipping charges are non-refundable, unless the return is due to our error (wrong or faulty item).
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If you used Cash on Delivery, the refund will be provided via bank transfer or EasyPaisa/JazzCash.
📦 Exchange Policy
If you ordered the wrong product by mistake, we offer exchanges within 7 days (subject to product availability). Customer will bear the return and reshipping cost.
🕒 Warranty Policy
Some products may come with a limited warranty (e.g., development boards, sensors). Warranty terms vary by product and will be mentioned on the product page. Warranty does not cover physical damage or misuse.
📩 Need Help?
If you have any questions about returns or refunds, don’t hesitate to contact us:
📱 WhatsApp / Call: +92 0329-1987998
📧 Email: sales@universityelectronics.com
📍 Address: Shop # 6 Basement, Burj Al-Buraq Arcade, Pakistan Town (Phase 2), PWD Road Islamabad.
Thank you for shopping with University Electronics – your trusted partner in electronics.